Frequently Asked Questions

Which payment methods are accepted?

We accept credit cards (Visa, Mastercard), SEPA direct debit, and bank transfer. Each customer receives a dedicated virtual IBAN for easy transfers.

Can I cancel monthly?

Yes, all our hosting packages can be cancelled monthly. There are no long-term commitments. Annual payments come with a discount.

Do you offer support?

Yes, you can create support tickets at any time through our customer portal. Enterprise customers receive priority support with guaranteed response times.

Where are your servers located?

Our servers are located in German data centers operated by Hetzner. All data is subject to German data protection law (GDPR).

Can I bring my own server?

Yes, you can add your own Hetzner API key and manage your existing servers through our platform.

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